Returns & Exchanges

At ChiltanPure, we want you to be completely satisfied with your beauty and wellness purchase. If you receive a damaged or incorrect product, our simple return process ensures a quick resolution within 7 days of delivery.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via WhatsApp or email with your order number and clear photos of the item you wish to return.

• 2.
  Verification Process

  Our quality assurance team will review your request within 24-48 hours to verify the condition of the product and eligibility for a return.

• 3.
  Pack the Item

  Once approved, securely pack the product in its original packaging, ensuring it is unused and all seals remain intact.

• 4.
  Receive Refund or Exchange

  After we receive and inspect the returned item, we will process your replacement or issue a refund to your original payment method.